About Us:

SIB Development & Consulting ("SIB") is the leading cost reduction and spend management services provider for businesses in the mid-market to enterprise sectors. Our tech-enabled suite of services includes benchmarking, invoice audit & analysis, vendor negotiation & management, and more. We've delivered over $4 billion in savings while helping clients improve operations, data accuracy, financial assurance, and compliance. As a private equity-backed company, we're rapidly growing through acquisitions, including specialized expertise in blockchain solutions, utilities, waste management, telecom, logistics, etc.

Vector97 is a division of SIB, the nation's leading provider of cost reduction and contract compliance services. The Vector team manages all aspects of complex, error-prone waste and recycling programs for businesses. As corporate advocates and industry authorities, we ensure fair rates and practices, keep vendors in compliance, eliminate costly billing errors, and simplify the path to sustainability for your smartest waste management spend yet.

The following description outlines the responsibilities for the position as a Junior Customer Success Manager (JCSM). The JCSM develops and maintains relationships with new and existing clients and provides them with products and services that ensure client satisfaction and retention. They also will actively work with their clients to bring additional properties and/or additional SIB service categories into our program.

Primary Responsibilities

• Develops and maintains relationships with clients.
• Conducts reviews on entire client portfolio on a regular basis to evaluate clients' needs and make sure they match their products and/or services.
• Sends client quarterly reports.
• Client training on reading invoices, identifying savings, and using our portal.
• Manages day-to-day client communications and relationships.
• Resolves customer concerns, reaching out to vendors to do this as needed.
• Explains other cost-saving categories and works to upsell clients.
• Performs other duties as assigned or requested.
• Works to get client signatures for all negotiated contracts.

Secondary Responsibilities

• Notification of any ownership changes
• Inputting data accurately and keeping detailed notes on each account/client/property/opportunity
• Internal and external notification of all account changes or known discrepancies (annual increase, service level change, personnel changes, etc.)
• Data clean-up (updates of all contact data; Hauler and Client)

Competencies

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets personal goals and objectives to align with role needs and department goals.
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions; Participates in meetings.
• Written Communication - Writes clearly and concisely; Edits work; Varies writing style to meet specific needs; Presents numerical data effectively; Able to read and interpret written information.
• Interpersonal Skills - Listens to others attentively; Remains open to others' ideas and tries new things; Maintains confidentiality; Maintains relationships with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service.
• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.

Preferred Qualifications

• 4 Year Degree and/or relevant Work Experience (Customer Service, Client Management, Sales)
• Excellent communication skills (both verbal and written)
• Salesforce and Sales experience a plus
• Proficient in the use of a personal computer and corresponding programs.
• Ability to create reconciliations in Excel.

Physical Demands:

Requires the ability to sit or stand for long periods, occasional stooping and reaching; May require lifting up to 25 pounds; Requires a standard range of vision and hearing with or without accommodations; Position is not substantially exposed to adverse environmental conditions.

Equal Opportunity Employer:

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to affectional orientation, age, ancestry, citizenship status, civil union status, color, domestic partnership status, ethnicity, gender (including gender identity and gender expression), genetic information or testing, marital or familial status, medical condition, mental disability, military or veteran status, national origin, physical disability, political activity or affiliation, race (including traits associated with race, for example, hair texture and protective hairstyles such as braids, locks, and twists), religion, religious creed or belief, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision making or medical conditions related to pregnancy or childbirth), sexual orientation, a victim of domestic violence or crime status, witness status, or any other status or classification protected by applicable federal, state, and/or local laws.

Compensation & Benefits:

The Company offers competitive compensation based on an applicant's experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Formal compensation offers will be based on the final candidate's qualifications and experience.

For the position of Junior Customer Success Manager expected base compensation is between $45,000-$50,000 on an annual basis. This is an FLSA non-exempt position and is eligible for overtime pay. In addition, this position is bonus-eligible. The Company also offers excellent benefits, including Medical, Dental, Vision, Life, STD and LTD, PTO, Maternity and Parental leave, Sick Time, Public Holidays, and a 401(k) plan with a Company match.

Application Accommodation

We are committed to providing equal opportunities for all applicants, including individuals with disabilities. Please let us know if you require any accommodations during the application process, and we will make every effort to meet your needs.