Description

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  Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
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  Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
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  Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
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  Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
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  Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
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  Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
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  Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
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  Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
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  Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

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  A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
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  A minimum of 2 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain.
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  Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
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  Ability to develop effective account plans and strategies aligned with customer goals.
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  A proactive approach to identifying and driving expansion opportunities within accounts.
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  Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
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  Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
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  Excellent written and verbal communication skills in [Language] and English.
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  Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
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  The ability to legally work in the country of hire is required for this position.

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  Comprehensive Paid Time Off & generous paid & unpaid leave policies
  
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  401K matching, life insurance, commuter benefits, and parental leave plans
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  Excellent medical, dental, and vision options
  
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  Collaborative, transparent and fun loving office culture
  
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  Accelerated professional development and growth programs
  
  

• Competitive Compensation - Base Salary of $57,360-$67,500 USD per year + uncapped monthly commissions [subject to the terms of the applicable commission plan]. Total compensation range for this position: $57,260 - $112,500 USD per year.