Minimum Education

• Bachelor's Degree Bachelor's degree in education, health care, instructional design, or a related field is advantageous. (Required) Or Relevant experience in learning instruction beyond the minimum required work experience may substitute for the educational requirement on a 1-1 ration i.e. one year of relevant work experience equals one year of required education.
• Master's Degree Master's or other advanced degree in education, health care, instructional design, or a related field is advantageous. (Preferred)
  

Minimum Work Experience

• 2 years Two years of experience in adult education, instructional design, training delivery, and/or curriculum development, preferably in a health care or medical environment. (Required)
• 5 years Five years technical or professional experience using EHRs and/or related software. (Required)
  

Required Skills/Knowledge

• Strong expertise in EHR systems and healthcare technology, with a focus on integration into clinical workflows.
• Proficiency in using e-learning authoring tools, learning management systems (LMS), and virtual training platforms.
• Excellent presentation and communication skills, with the ability to convey complex technical concepts to non-technical audiences through multiple channels, including static and dynamic pre-recorded and live content delivery.
• Strong project management skills, with the ability to manage multiple training initiatives simultaneously.
• Demonstrated experience in instructional design methodologies and adult learning principles.
• Ability to work collaboratively in cross-functional teams and build relationships with clinical, operational, administrative, and IT stakeholders.
  

Required Licenses and Certifications

• CPLP / CPTD, EHR-specific certification(s) (Preferred)
  

Functional Accountabilities

• Lead the development and execution of comprehensive EHR training programs for clinical and administrative staff, ensuring alignment with organizational goals, priorities, standards, culture, and best practices.

• Collaborate with subject matter experts, IT teams, and clinical stakeholders to understand EHR system functionalities and workflows to create relevant and effective training materials.

• Utilize adult learning principles and instructional design methodologies to create engaging learning experiences that cater to diverse learning styles.

• Design engaging and interactive training content, including e-learning modules, instructor-led sessions, simulations, job aids and other reference material.

• Deliver training through multiple channels, including individual and small group instruction and support, classroom and webinar style sessions, remote and in-person training events.

• Modify education and training materials and communication to specific clinical roles and workflows.

• Support new trainee and staff onboarding and continuous learning, projects entailing new functionality or changes in workflows, and other targeted learning experiences.

• Assess training needs and performance gaps, and continuously enhance training materials based on learner feedback and evolving EHR and related system updates and changes.

• Evaluate the effectiveness of training materials and programs through feedback and adoption, efficiency, and compliance metrics to measure learning outcomes and make improvements.

• Stay up-to-date with EHR system updates and changes, incorporating them into training materials and sessions.

• Coordinate with other departments to provide seamless learning experiences for new and onboarding staff, including students, trainees, junior and senior faculty and staff across disciplines.

• Mentor and guide junior instructors, fostering their growth and development.

• Perform other duties as assigned.