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Care Coordinator III- Days Vary 10am-8:30pm, weekends/holidays required
Fairfax, VA
Job Description
The Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment, must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.
Job Responsibilities
- Responsible for answering and mitigating calls and providing intake services on Specialty Lines.
- Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities.
- Coordinates with physicians, nurses, and other staff to affect smooth admission processes.
- Reads, reviews, and interprets multiple documents requesting services.
- Interact with client facility staff over the telephone to intake calls.
- Maintains multiple databases pertinent to their service line.
- Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required
- Accurately searches and inputs patient information into client Electronic Health Records (EHR).
- Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats.
- Notifies management of problems, concerns, and compliments received in real time.
- Generates performance reports using computer software.
- May perform additional duties as assigned
Shift: Days Vary 10:00am-8:30pm
Additional Requirements
Experience - 2 years of experience with call center, customer service or related profession.
Education - High School diploma or equivalent
As a recipient of federal financial assistance, Inova Health System (“Inova”) does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, sex, sexual orientation, disability, or age in admission to, participation in, or receipt of the services or benefits under any of its programs or activities, whether carried out by Inova directly or through a contractor or any other entity with which Inova arranges to carry out its programs and activities.
This policy is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Affordable Care Act, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at 45 C.F.R. Parts 80, 84, 91 and 92, respectively.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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