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Reporting to the Night Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Ensure the current day's revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced
• Prepare daily management reports as required
• Complete the update process on the front office system per established system guidelines
• Balance and verify the summary of daily transactions in the hotel and ensure that the hotel's computer systems are readied for the next day's business
• Verify that all departments have posted all their revenues
• Reconcile the food and beverage point of sale system, for each outlet, to the PMS system; record and adjust entries
• Scheduling and implementing training plans.
• Handling and resolving guest complaints, including follow up in a timely manner.
• Liaising with all Departments to ensure Fairmont standards are upheld.
• Effectively communicating and implementing new policies/procedures for all departments.
• Actively seeking feedback from employees & guests, taking action to improve guest satisfaction scores.
• Perform any other duties, tasks, and assignments within your department as required

Qualifications

• Previous front office or accounting experience required
• Available to work overnights, including weekends
• Post-secondary education in Hotel Management or equivalent an asset.
• Must be a strong team player with proven leadership, development, delegating and planning skills.
• Should be highly organized, results oriented with the ability to be work well under pressure.
• Must be creative, possess proven initiative with the desire to learn and develop.
• Computer literate in Microsoft Window applications and relevant computer applications required

Your team and working environment:
- The Fairmont Washington, D.C. is perfectly positioned between the White House and historic Georgetown. From our reimagined and vibrant lobby to the unrivaled courtyard, our hotel provides the ideal backdrop for world travelers, meaningful meetings, and lifelong memories. Our diverse colleagues take pride in delivering memorable experiences with inspiration rooted in the genuine connections we build.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.