Department: Col of Engineering and Computing

Classification: Education Support Spec 2

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Telework Friendly: Hybrid Eligible

Pay Band: 03

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

About the Department:

The purpose of the Undergraduate Student Services Office within the College of Engineering and Computing (CEC) is to serve undergraduate students by being the focal point of knowledge regarding policies/procedures, program offerings/requirements, and university resources. Primary responsibilities of the Office of the Associate Dean for Undergraduate Programs include the following activities: processing of academic requests; marketing undergraduate programs and recruiting high school and transfer students; providing retention and other student support services; coordinating career related programs and activities; providing opportunities for student professional development; preparing appropriate reports and documents related to program assessment and student retention; managing curriculum and program development processes; preparing informational materials; and publicizing activities to students and faculty.

About the Position:

The primary purpose of the Education Support Specialist is to provide administrative and technical support for programs associated with the CEC Undergraduate Student Services Office. Responsibilities include the following: supporting requests from and serving as a resource for students, faculty/staff, and the CEC service community; preparing and disseminating program information; monitoring the academic progress of students; and preparing reports essential for development/implementation of student retention strategies.

Responsibilities:

Student Support:

• Receives academic requests, reviews for accuracy, verifies documents, and provides to Associate Dean for review. Communicates decisions to students;
• Responds to request inquiries via phone and email;
• Maintains electronic student file folders and updates as student requests are processed;
• Stays up to date on university and CEC academic policy and processes for student requests;
• Assists with end of semester termination and warning review; and
• Develops and maintains a working relationship with staff across campus offering services to undergraduate students (i.e., Registrar, Financial Aid, CAPS, Academic Advising Center, etc.).

Office Support:

• Serves as secondary "first point of contact" for calls, visitors, and general email inquiries;
• Creates facilities work orders as needed;
• Serves as backup contact and support for CEC Peer Mentors;
• Mentors new CEC UGSS staff members on processes associated with student requests and other day-to-day responsibilities in the UGSS office; and
• Updates UGSS forms.

Data Collection and Analysis:

• Obtains, organizes, interprets, and presents data relevant to CEC UGSS policies and procedures and to CEC UG student success;
• Uses services such as MicroStrategy to collect and organize relevant data for UGSS office analysis; and
• Creates, examines, and manipulates spreadsheets.

Recruiting and Outreach:

• Supports CEC Undergraduate Student Services Office at University Orientation sessions, CEC Research Celebration, CEC Visit Days, Degree Celebrations, and other various recruiting, outreach, and celebration events; and
• Assists with event planning, communication, and day-of attendance.

Website and Communications:

• Maintains and updates websites related to CEC Undergraduate Student Services, CEC Undergraduate forms, and the CEC Peer Mentor Center; and
• Compiles and distributes undergraduate weekly announcements.

Required Qualifications:

• High school diploma or equivalent;
• Mid-level professional experience in an office setting;
• Experience with confidential record keeping;
• Knowledge of general office procedures;
• Advanced computer skills, particularly in Microsoft Office Suite and Adobe;
• Aptitude to learn new software and internet applications;
• Demonstrated skill in using institutional databases, public access sites, and primary research skills to obtain and organize information;
• Ability to coordinate a variety of activities simultaneously;
• Demonstrated clear communication and problem-solving skills;
• Ability to exercise independent, sound judgement with accuracy and attention to detail;
• Demonstrated skill in working as part of a team;
• Ability to work effectively with diverse clients including students, parents, faculty, and staff; and
• Ability to maintain a high degree of confidentiality and accuracy in dealing with clients and all academic requests/forms.

Preferred Qualifications:

• Bachelor's degree in related field;
• Experience in a higher education setting;
• Experience with Banner, eVA, Patriot Web, and MicroStrategy;
• Experience with event planning;
• General knowledge of university policies and procedures; and
• Knowledge of university resources.

Instructions to Applicants:

For full consideration, applicants must apply for the Education Support Specialist at ; complete and submit the online application; and provide a cover letter, resume, and a list of three professional references with contact information.

Posting Open Date: January 24, 2024

For Full Consideration, Apply by: February 21, 2024

Open Until Filled?: Yes

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