(Main Location: Edgewater must be open to working at Annapolis location)

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Goodwill Retail Store management positions are responsible for overall store operations and are responsible to achieve sales goals while providing excellent customer service to donors and shoppers.

Essential Duties & Responsibilities:

• Managers all store operations and employee supervision
• Sets the standard for excellent customer service with staff, donors, and shoppers.
• Responsible for training, supervising, disciplining and scheduling staff
• Responsible for achieving budgeted sales goals while controlling expenses
• Drives the team to achieve daily, weekly, monthly production goals
• Effectively investigates all accidents and injuries
• Maintains a clean and safe environment
• Reports known or suspected security or theft problems
• Assists customers with selections and purchases; processes donated goods in preparation for stocking the sales floor
• Ensure customers are treated in a fair, courteous and efficient manner
• Assists in ensuring merchandise colorization and categorization of store inventory and maintaining adequate store inventory
• Processes donated goods in preparation for stocking the sales floor
• Maintains a professional and courteous attitude at all times
• Promotes the mission and values of Goodwill and the Retail division
• Completes other duties as assigned

Education, Experience & Licensure Requirements:

• High School diploma or equivalent required
• 3 years prior supervisory experience in a retail or related environment required

CERTIFICATES, LICENSES, REGISTRATIONS:

Scope of Supervision:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, & Abilities:

• Complete tasks and assignments with numerous interruptions and little direct supervision
• Communicate clearly in person and on the telephone
• Provide and understand verbal instructions
• Strong supervisory and customer service skills
• Strong marketing and merchandising ability with knowledge of clothing and fashion trends
• Commitment to team building and improvement processes
• Self-starter attitude with flexibility to learn new job responsibilities

Physical Requirements:

Lift up to 50 lb. with frequent lifting and/or carrying of objects weighing up to 25 pounds. Stand for extended periods of time. Regularly required to walk/reach with hands/arms with full range of motion; climb or balance; stoop; kneel; crouch; crawl; push; pull; talk; hear. Frequently required to use hands & fingers to hold, handle & feel objects, knobs, keys and/or buttons.

Work Environment:

May be exposed to moving mechanical parts; wet and/or humid conditions; fumes or airborne particles & outside weather conditions. Noise level usually moderate.

TRAVEL REQUIREMENTS:

Up to 25% or working time

EOE/MFDV