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As a Rehabilitation Admissions Liaison PRN you will develop and foster positive relationships with ongoing and potential referral sources. To help achieve our mission, you will anticipate and monitor changes in market trends and referral patterns. Assisting with plans and presentations of program information to referral sources, patients, families and professionals is of vital importance. Your ability to effectively communicate with internal/external contacts in a collaborative style that is timely and meets the needs of referral sources, healthcare team members, patients and families is essential. Facilitating the rehabilitation admission and referral process is required. Maintaining a working knowledge of insurance authorization and benefits requirements for rehabilitation services for programs, facilities and payers is expected.
Job Responsibilities
- Builds close relationships with assigned hospital discharge planners, payer contacts and Physicians through routine contact as determined by volume of referrals. Identifies issues/needs and works to resolve them. Anticipates problems with potential referral sources and offers solutions.
- Follows-up promptly when customer needs are not met and problems occurs. Contacts customers within 24 hours with problem resolutions. Solicits feedback from top referrals. Tracks and uses data from direct contacts, internal feedback or surveys conducted to identify and address issues per discussions with coordinators and directors.
- Makes five marketing/referral development calls/visits per week. Schedules quarterly contact with low volume referral sources. Identifies sources for increased referrals in assigned geographic regions per discussions with coordinators.
- Responds to voicemail messages within one hour during business days or by 8:30 am the next business day if messages are received after hours of operation. Responds to pages immediately or as soon as safe to do so if driving.
- Communicates referral decisions clearly by including reasons for decisions if admissions are denied/deferred or if timeframes for delays and requirements are needed to finalize decisions (e.g. MD consult, payer clarification, unresolved medical issues, etc.).
Requirements:
* Bachelors Degree in Nursing, Physical, Occupational or Speech Therapy.
* A minimum of five years clinical experience in an acute rehab, acute care or case management setting.
* Must be licensed in the Commonwealth of Virginia as a Registered Nurse, Physical Therapist, Occupational Therapist or Speech Language Pathologist.
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As a recipient of federal financial assistance, Inova Health System (“Inova”) does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, sex, sexual orientation, disability, or age in admission to, participation in, or receipt of the services or benefits under any of its programs or activities, whether carried out by Inova directly or through a contractor or any other entity with which Inova arranges to carry out its programs and activities.
This policy is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Affordable Care Act, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at 45 C.F.R. Parts 80, 84, 91 and 92, respectively.